Emergency Department

Emergency Department

Physical Address

9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

The emergency department is open 24 hours a day, everyday.

Contact Information

If you are experiencing or witnessing an emergency: 911
Emergency Front Desk: 253-968-1390

Need professional medical advice after hours? Call TRICARE’s Military Health System (MHS) Nurse Advice Line for help 24 hours a day, seven days a week. The MHS Nurse Advice Line is a free service to all military healthcare beneficiaries. For more information visit TRICARE’s MHS Nurse Advise Line page.


The Emergency Room is located on the west side of Madigan Army Medical Center off of Gardner Loop Road. Look for the red emergency signs directing traffic toward the emergency room entrance.


Madigan’s Department of Emergency Medicine provides quality, compassionate care to critically ill and injured military beneficiaries. As Madigan’s only 24-7 patient care portal, we are here when you need us.

We specialize in caring for the full range of urgent and life-threatening medical, surgical, obstetric, pediatric, and psychiatric conditions. As a Level II trauma center and partner in the Tacoma Trauma Trust, Madigan also accepts civilian trauma from the nearby I-5 corridor. Our staff consists entirely of board-certified or board-eligible Emergency Physicians, ensuring that the care that you receive will be outstanding and evidence-based.

In addition to our patient care services, the Department of Emergency Medicine serves as a training site for one of the most successful Emergency Medicine residencies in the nation. We also host fellowships in Emergency Ultrasound, Wilderness and Austere Medicine, and the Emergency Medicine fellowship for Physician Assistants.

Madigan Ambulance Service

The Madigan Ambulance Service, is located in the Emergency Room at Madigan. It operates two Advanced Life Support Ambulances 24 hours-per-day, 365 days-a-year. Madigan’s Ambulance Service is a hospital based service that runs approximately 2200 calls per year. The service responds to 911 requests and does inter-facility transfers . We provide quality service, professional emergency medical response, and high quality advanced care to meet the needs of our community. The Ambulance service can be reached by calling 911 for emergencies or the Communication center at
(253) 968-1110.

TRICARE-authorized Urgent Care Center (UCC) access

Patients who use TRICARE Prime, or any other TRICARE plan, may visit any TRICARE-authorized network UCC for urgent care. Active duty personnel are not authorized urgent care clinic visits without a referral. Patients may find more convenience, shorter wait times and improved accessibility when visiting a UCC in the local community for non-emergency illness or injury requiring treatment within 24 hours.

What is Urgent Care?

Urgent care is medical attention needed for a non-emergency illness or injury requiring treatment within 24 hours. Examples of urgent care conditions include a sprain, rising temperature or sore throat. In general, it isn't an emergency and doesn't threaten life, limb or eyesight. Madigan's enrolled active duty family members, retirees and retiree family members are authorized to visit a TRICARE-authorized network UCC for care without an appointment or a PCM referral.

A medical emergency on the other hand, is an injury or illness that threatens life, limb or eyesight. Examples include severe bleeding, spinal cord or back injury, chest pain, broken bones or difficulty breathing. Other types of emergencies include maternity/obstetric emergencies and psychiatric crises. If you reasonably think you have an emergency, go to the nearest emergency room or call 911.

A copay of $31 is required for all retirees and retiree family members seen at a TRICARE-authorized network UCC. Active duty family members will not have a copay. If patients have questions related to a UCC visit, they can contact the Madigan Referral Management Center (Monday through Friday, 7:30 a.m. to 4:30 p.m.) at (253) 968-1145., and choose option #5 for assistance.

*For a full list of co-pay costs information, visit TRICARE West Cost Information for Urgent Care

Military Health System (MHS) Nurse Advice Line

Need professional medical advice after hours? Call the MHS Nurse Advice line for help 24 hours a day, seven days a week. Call (800) TRICARE (874-2273), Option 1. The MHS Nurse Advice Line will connect you with a team of registered nurses around the clock for advice about your immediate health care needs—this includes pediatric advice.

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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