Pharmacies

Madigan Army Medical Center has several pharmacies available on Joint Base Lewis-McChord. These pharmacies are located in Madigan Army Medical Center, on JBLM Lewis Main, JBLM Lewis North, and McChord Field. At all locations, when picking up prescriptions, you must have a military ID card for all patients’ ages 10 years and older. A photocopy of the patient's ID card may be used to pick up prescriptions.

Electronic prescriptions now accepted!

JBLM pharmacies now accept electronic prescriptions from providers located outside of the installation. Providers, please select the site "DOD MADIGAN JBLM FT LEWIS EPHCY" for all JBLM pharmacies. Please note that we currently cannot accept controlled medications electronically.

Madigan Formulary


For Tricare Network providers please click here for Madigan's Formulary

Madigan’s Message to Patients on our COVID-19 response and changes in operations at the Main Pharmacy:


We want our patients to be aware that due to the rapidly evolving developments related to the current national emergency concerning the Novel Coronavirus Disease (COVID-19) Outbreak, Madigan has taken many precautions to protect our patients, staff and the JBLM community. As a result, there have been many changes here at Madigan and we apologize for any confusion, or delays during your visit to our Main Outpatient Pharmacy. All prior messages regarding the Main Outpatient Pharmacy are now obsolete.
The information below is current as of April 1, 2020.

As of Monday March 23, 2020: The Main Hospital’s Outpatient Pharmacy lobby and the Walk-Up Refill Pharmacy located in the Main Hospital are both closed until further notice.

The Pharmacy Drive-Thru located at the Main Hospital is the sole prescription preparation and pick-up point.

*New Drive-Thru Hours as of 5:00 a.m., April 2, 2020 are as follows:


Monday – Friday 5:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:00 p.m. Drive-Thru is CLOSED on Sunday.

*Madigan Pharmacy Drive-Thru Tips*

  • Despite making every effort to minimize the impact to our patients, unfortunately expect wait times at the Madigan Drive-Thru. Some wait times may exceed two hours during peak times.
  • If you turn your vehicle engine off while waiting in line, we strongly recommend you not leave your radio on because we have had several patients experience battery-related drainage events. If you have a mobile phone, it may be best to listen to music on that device while waiting in line if your vehicle is not running.
  • Peak times for the Madigan Pharmacy Drive-Thru are between 10:00 and 11:00 a.m., and 4:00 and 5:00p.m. Visiting at times outside of these hours may reduce your wait time.

Question? Contact the Madigan Pharmacy Call Center & Prescription Transfer Information Line at 253-968-2586

For Pharmacy questions, such as “Is my medication ready?”, “Did you receive a prescription from my doctor?”, or any other questions, contact Madigan’s Pharmacy Call Center at 253-968-2586.

  • The Call Center hours of operation are Monday - Friday 8:00 a.m. to 7:00 p.m. and Saturday 8:00 a.m. to 4:00 p.m.
  • Questions? Call the Pharmacy Call Center first, our staff will assist you!
  • Contact the Madigan Pharmacy Call Center for requests to transfer your prescription to a retail pharmacy.

Pharmacy Refills

Pharmacy refills are filled by calling the automated refill line at 253-968-2999. Prescriptions will be ready in 3 days. As of March 23, 2020, all refills are mandatory call-in-advance. This allows us time to prepare your prescription for pick-up.

About New Pharmacy Prescriptions & Your Options

The TRICARE Pharmacy Program provides prescription drug coverage for all TRICARE beneficiaries. There are several options for filling your prescriptions. They include military pharmacies, TRICARE Pharmacy Home Delivery, TRICARE retail network pharmacies, and non-network pharmacies. A nominal copay may apply.

New Prescriptions from Madigan Providers

If your provider is located at Madigan (virtual visit or in-person visit), contact our Pharmacy Call Center at 253-968-2999 to inquire if your medication is ready for pick-up.

New Prescriptions from Madigan Providers

Paper prescriptions written by network providers (non-Madigan providers), must now be dropped off at the Pharmacy Drive-Thru to be filled there. These medications will be ready the next business day.

Additional Options for Paper Prescriptions Written By Network (Non-Madigan) Providers:

Go to any retail pharmacy of your choice (except CVS pharmacies). A nominal copay may apply. Visit this website to determine if a copay exists for your medication: https://www.express-scripts.com/static/formularySearch/2.9.5/#/formularySearch/drugSearch

You can fill any chronic (long-term) medication at a retail pharmacy up to TWO TIMES, then you will be asked to pay the full prescription price. See this link for full cost prescription pricing: https://militaryrx.express-scripts.com/price-medication .

If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.

Information for Active Duty Service Members:

  • Active Duty Service Members can receive prescriptions at the Madigan Pharmacy Drive-Thru.
  • Any acute prescription (usually a one-time fill, such as an antibiotic for pneumonia) can be filled at any Retail Pharmacy (excluding CVS pharmacies). There is zero charge for active duty for most common medications. A nominal copay will be requested for all other beneficiaries.
  • Any chronic prescription (e.g. long-term blood pressure medication, allergy medications, etc.) can only be filled TWO TIMES for zero copay at a retail pharmacy. After those TWO TIMES, you will be asked to pay the full prescription price. The ideal situation is to fill ONE fill in the retail pharmacy, and simultaneously ask your provider to send your chronic prescription to the Express Scripts Mail Order Pharmacy. Visit https://militaryrx.express-scripts.com/home-delivery for more information. Your chronic prescriptions will be mailed to you at zero cost to you. You can visit the link above to register yourself in the Home Delivery System or download the mobile app by searching “EXPRESS SCRIPTS” in your APP STORE.
  • Active Duty Service Members can visit the Express Scripts Mail Order Pharmacy site at any time at https://militaryrx.express-scripts.com/home-delivery to request a transfer of your medication FROM the Madigan Main Pharmacy TO Express Scripts for zero charge Home Delivery. To start the process, call the Madigan Pharmacy Call Center and Transfer Prescription Line at 253-968-2586. Ask our staff to TRANSFER your active prescriptions to Express Scripts Home Delivery.
  • Please Be Aware: In accordance with TRICARE Express Scripts policy, we cannot transfer CONTROLLED substances prescriptions --these require a hard copy/paper prescription from the provider.
  • Your clinic team/provider will provide you with current instructions for any new, acute (one-time) prescription medication that requires you to start on the day of your visit.

All Other Beneficiaries Seen at Madigan (Family members & Retirees)

If you have an appointment in a clinic at Madigan, you can ask your clinic team/provider to electronically prescribe your acute (one-time) or chronic (long-term) prescription to:

  • Retail Pharmacy of your choice (excluding CVS pharmacies). A nominal copay may apply. Visit this website to determine if a copay exists for your medication. https://www.express-scripts.com/static/formularySearch/2.9.5/#/formularySearch/drugSearch
  • You can fill any acute (one-time) medication at a retail pharmacy; a nominal copay will apply.
  • You can fill any chronic (long-term) medication at a retail pharmacy up to TWO TIMES, then you will be asked to pay the full prescription price. A nominal copay will apply. See this link for full cost prescription pricing, https://militaryrx.express-scripts.com/price-medication .
  • If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.
  • You can ask your clinic team/provider to electronically prescribe any chronic (ongoing/long-term medication) to any retail pharmacy as above.
  • You can ask your clinic team/provider to write a hard copy/paper prescription for you to take to a retail pharmacy of your choice. Nominal copay charges will apply as above.
  • You can pick up your chronic, prescribed medication in Madigan’s Outpatient Pharmacy Drive-Thru the next business day following your Madigan clinic visit.
  • Your clinic team/provider will give you current instructions for any new, acute (one-time) prescription medication that requires you to start on the day of your visit.

How to Transfer Prescriptions to a Retail Pharmacy

If you have ongoing/long-term, chronic medication prescriptions currently being filled at the Madigan Main Outpatient Pharmacy, see your options below to fill your prescriptions:

Madigan’s patients can also transfer chronic (long-term) prescriptions to mail order for home delivery.

How to Transfer your Prescription to Mail Order:

STEP 1: Register with the TRICARE Home Delivery Pharmacy (also known as the TRICARE Mail Order Pharmacy), by calling 1-877-363-1303 or visit https://militaryrx.express-scripts.com/home-delivery for more details on how to register for the Home Delivery System or download the mobile app by searching “EXPRESS SCRIPTS” in your APP STORE. Being registered in the Home Delivery Pharmacy Program must be completed before we can transfer your medications.

STEP 2: Call the Madigan Pharmacy Call Center and Transfer Prescription Line at 253-968-2586. Ask our staff to TRANSFER your active prescriptions to Express Scripts Home Delivery. You can also contact this number if you have any questions or concerns about setting up this process.

Download the Express Scripts brochure here!

Key Benefits of Transferring Your Prescription to Mail Order:

With the convenience and ease of the TRICARE Home Delivery Pharmacy Program, you can spend less time waiting at the pharmacy and more time with family and friends.

Cost effective

  • Save money compared to a retail pharmacy with up to a 90-day supply of your medication.
  • FREE standard shipping is included in your benefits.

Secure

  • Enjoy the privacy of online orders and access to a pharmacist 24/7.
  • Avoid long lines and exposure to illness.
  • Your medication history is checked for potentially harmful interactions.
  • Medications are delivered to you in plain, weather-resistant packaging.

Convenient

  • Start automatic refills and know that you'll have your medication before you need it.
  • Manage your medication, anytime, anywhere, through the Express Scripts® mobile app.

Save money

You could save money using TRICARE Pharmacy Home Delivery compared to using a retail network pharmacy. Getting registered in the Home Delivery service is required prior to transferring your medication.

For general information about the TRICARE Home Delivery Pharmacy (also known as the TRICARE Mail Order Pharmacy), please call 1-877-363-1303 or visit https://militaryrx.express-scripts.com/home-delivery for more details on how to register yourself in the Home Delivery System or download the mobile app by searching “EXPRESS SCRIPTS” in your APP STORE.

*Beneficiaries can get up to three 30-day supplies of most medications at a retail network pharmacy.

**For all beneficiaries except ADSM’s, select brand-name maintenance medications (taken for long-term conditions) may only be filled twice at retail and then must be filled via home delivery or military pharmacy.

Madigan’s Outlying Clinic Pharmacies

JBLM Lewis Main


The Winder Clinic Pharmacy (253) 477-0882 provides pharmaceutical care only to patients enrolled at the Winder Medical and Fulton Dental Clinics. This pharmacy is open Monday – Friday from 7:30 a.m. to 3:45 p.m., closed for lunch 12:15 to 1 p.m., closed Saturdays, Sundays, all federal holidays and all Madigan training holidays.

JBLM Lewis North


The Okubo Clinic Pharmacy (253) 966-7622 provides pharmaceutical care only to patients enrolled at the Okubo Medical and Dental Clinics. This pharmacy is open Monday – Friday from 7:30 a.m. to 3:45 p.m., closed for lunch 12:15 to 1 p.m., closed Saturdays, Sundays, all federal holidays and all Madigan training holidays.

JBLM McChord Field


The McChord Clinic Pharmacy (253) 982-2474 provides pharmaceutical care only to patients enrolled at the McChord Clinic. This pharmacy is open 7:30 a.m. to 4:30 p.m. weekdays, closed at noon every 2nd Thursday of the month, or as determined by local command for training, closed Saturdays, Sundays, all federal holidays and all Madigan training holidays. For refills, please call the McChord Call-In Refill Service at
(253) 968-6699. Civilian prescription drop-offs may be made between 9:00 a.m. and 3:00 p.m.

Puyallup


The Madigan-Puyallup Community Medical Home Pharmacy is now closed. There are no walk-in services at this time. Our pharmacy will be open only for patients specifically contacted by pharmacy staff to pick up their prescriptions.

Moving forward, medications can be filled in the following ways:

  • The Madigan Main Outpatient Pharmacy Drive-Thru. Call the automated refill line at 253-968-2999 and Choose option 1 for the Madigan Drive Through. Please contact your triage nurse if you are having trouble using the automated refill line.
  • Express Scripts: Though there is a co-pay, during this Pandemic, this is best method for you to receive your medications. Please contact the triage nurse for your provider to discuss. Please be advised, this method can take several days to process.
  • Retail Pharmacy: You can move your current prescription to a TRICARE retail pharmacy. Please contact the pharmacy of your choice, and give them our phone number of 253-477-5084. There will be a co-pay. *Please note, Target/CVS does not take Tricare insurance.

Olympia


The Madigan-South Sound Community Medical Home Pharmacy ((253) 477-5149, option 6) can only accommodate pharmaceutical support to those patients enrolled at the Madigan-South Sound Community Medical Home. This pharmacy is open 9:00 a.m. to 4:30 p.m. on weekdays, except on Wednesdays, open 10:00 a.m. to 4:30 p.m. Closed for lunch 12:15 to 1 p.m., closed Saturdays, Sundays, and all federal holidays. Civilian prescriptions may be processed during the regular business day between 9 a.m. and 4:30 p.m. **New as of March 30, 2020 – All refills are mandatory call-in-advance to the refill call-in line
253-968-2999. Refills must be picked up at the Madigan Pharmacy Drive-thru. Please allow THREE business days to process refills.

Medication Disposal


JBLM offers multiple secure receptacles for the safe disposal of unwanted, unused or expired medications. The blue MedSafe receptacles are located in the Madigan Main Pharmacy Lobby, the McChord Medical Clinic on McChord Field, the Okubo Soldier-Centered Medical Home on Lewis North, Winder Clinic and the Madigan-Puyallup Community Medical Home. Each of these receptacles features a one-way “drop door” to securely dispose of medications during regular business hours.

Accepted medications for disposal in the MedSafe include prescription and over-the counter medicines to include controlled-substance medications, vitamins, medicated lotions/ointments, liquid medication in leak-proof containers, and transdermal skin patches. Items that are not suitable for deposit in the MedSafe include needles (sharps), illegal drugs, aerosol spray cans (to include aerosol inhalers), and chemicals or hazardous waste.

Additional information can be found at http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm

About


Madigan’s Department of Pharmacy is made up of a team of dedicated healthcare workers composed of Registered Pharmacists, Pharmacy Technicians, Administrative and Supply Management personnel, and Red Cross volunteers. This cohesive team is dispersed throughout Madigan’s patient care areas rendering pharmaceutical services to both inpatient and ambulatory patients.

Madigan's pharmacy has a broad array of available pharmaceuticals called a formulary. Our formulary is routinely reviewed and updated to add and remove drugs so as to better serve our patients for their treatment needs. As a result we are able to provide our patients with virtually any needed medication. The formulary is available for prescriptions written both at Madigan and from other outside providers (i.e. we are happy to fill your civilian prescriptions if the medications are on the list). If you have a special medication need that is not covered by the formulary, please inquire about your available options.

Madigan Pharmacy is focused on patient safety, working with patients for improved health and well-being through information and education. Your Pharmacist staff’s main role is to provide information about your medications, including:

  • The purpose of your prescription
  • Making sure you know how to take or use your medication
  • Explaining common side effects

We are pleased to work with you to ensure your best possible health.

We are dedicated to prompt customer service as we fill more than 4,000 prescriptions daily.

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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