South Sound Community Medical Home

South Sound Community Medical Home

Physical Address

500 Lilly Road NE
Suite 120
Olympia, WA 98506

Business Hours

  • Monday, Tuesday, Thursday, Friday 9 a.m.- 5 p.m.
    & Wednesday 10 a.m. - 5 p.m.
    • Closed from 12 - 1 p.m. daily for lunch
  • Pharmacy: Monday, Tuesday, Thursday, and Friday,
    9 a.m. - 4:15 p.m. & Wednesday 10 a.m. - 4:15 p.m.
    • Closed from 12:15 - 1:15 p.m. daily for lunch
  • Laboratory: Monday, Tuesday, Thursday, and Friday,
    9 a.m. - 4 p.m. & Wednesday 10 a.m. - 4 p.m.
    • Closed from 12 - 1 p.m. daily for lunch
  • Walk-In Services: Monday, Tuesday, Thursday, and
    Friday, 9 a.m. - 3 p.m. & Wednesday 10 a.m. - 3 p.m.
    • Closed from 12 - 1 p.m. daily for lunch
  • Closed on Federal Holidays and Selected Training Holidays

Contact Information

Clinic Message Line: (253) 477-5149
MHS GENESIS Patient Portal: MHS GENESIS Patient Portal
Puget Sound Military Appointment Center: (800) 404-4506
Nurse Advise Line: (800) 874-2273 Option 1


The Madigan-South Sound Medical Home is located in Olympia, WA in the Memorial Medical Plaza across from the main entrance to St. Peter Hospital. Take exit 109 on I-5 South. Turn right onto Martin Way and another right on Lilly Rd. Clinic will be on the right.


Madigan’s Patient Centered Medical Home Primary Care Clinics are Army Medical Homes with an interdisciplinary approach to delivering evidence-based, comprehensive primary care– coordinating care delivered outside of the primary care setting and proactively engaging patients as partners in health.

The Army Medical Home is designed around one core principle: putting patients first. The Army Medical Home is Army Medicine’s gateway to influence the “life space” where patients make decisions on the key determinants of health and wellness–sleep, activity, and nutrition (that is, the Performance Triad).

Each patient will partner with a team of healthcare providers – physicians, nurses, behavioral health, clinical pharmacists, physical therapy and case management professionals to develop a comprehensive, personal healthcare plan. This team will form a partnership with you to provide improved access, coordinate needed services, answer your questions, and ensure that you get the care you need. Your Medical Home team will remain the same as long as they continue to work within your medical home. This will improve your continuity of care and allow you to develop a closer partnership with your team. The Army Medical Home model has been shown to improve patients’ overall health, resulting in fewer emergency and urgent care visits, decreased hospital admissions, shorter inpatient stays and fewer inpatient readmissions among other positive results.

To transition from a “healthcare system” to a System for Health, moving away from episodic care to a standardized, long-term model that achieves optimal health outcomes. The Army Medical Home model will facilitate the transformation to a System for Health and be the primary care means for providing patient-centered comprehensive care to patients. The desired end state is for all patients to receive coordinated, comprehensive care guided by the Army Medical Home. Key to this coordination is improved communication using face-to-face and technological methods such as MHS GENESIS Patient Portal and the Nurse Advise Line, strengthened by a firm patient-provider relationship.

Primary Services

  • Behavioral Health
  • Case Management
  • Colposcopies
  • Emergency Contraception
  • *Immunizations
  • Implantable Contraception Management
  • Joint Injections
  • *Laboratory 9:00 a.m. - 4:15 p.m.
  • *Pharmacy 9:00 a.m. - 4:30 p.m.
  • Referral radiology services are available
  • Tobacco Cessation
  • Wart Removal

* These services are for patients assigned to the Madigan-South Sound Community Medical Home Clinic

Adult Walk-In Services

The Madigan-South Sound Community Medical Home provides the following walk-in services for its established patients, Monday through Friday 9:00 a.m. - 3:00 p.m. (closed from Noon - 1:00 p.m. daily)

  • Immunizations
  • Pregnancy Testing
  • Weight Checks
  • Suture Removal (if sutures were placed at the Madigan-South Sound Community Medical Home)

Who can be seen at this location?

The Madigan-South Sound is open to military family members and a limited number of retirees and their families with active duty dependent and military retiree beneficiary status living in, and around the Olympia and Lacey, WA area.

Madigan Army Medical Center Tobacco Cessation Clinics:

Most clinics have on-site cessation programs, speak to your Primary Care Provider or
call the Armed Forces Wellness Center at 966-3757

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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