MHS GENESIS Patient Portal

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal puts you in control of your health care. It gives you secure access to your electronic medical record 24/7, and allows you to reach out to your Madigan health care team when and where it’s convenient for you. It's available on your computer, tablet or smartphone. The MHS GENESIS Patient Portal replaces TRICARE Online secure messaging, and RelayHealth, while you receive care at Madigan Army Medical Center.

Key Features and Benefits

  • View your health information
  • Exchange secure messages with your care team
  • Request medical appointments
  • Request prescription renewals
  • View notes from your clinical visits and certain lab/test results, such as blood tests

If you have a current prescription with remaining refills, use the Madigan automated refill line, as usual, until those refills run out. You'll need to have your prescription number ready when calling (253) 968-2999.

Establishing a DS LOGON and accessing the MHS GENESIS Patient Portal

To create and then access the MHS GENESIS Patient Portal, visit

  • If you do not have a common access card (CAC) or a MyPay account, you will need to create a DS Logon account to access the MHS GENESIS Patient Portal.

  • To ensure MHS GENESIS can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. You will be provided 3 minutes to complete a 4-question quiz to verify your identity. Responses may include providing your DoD ID number (found on your military ID Card), and some personal information including financial questions, past addresses, etc.

  • You will create your MHS GENESIS Patient Portal password in the online registration process. A new password will need to be created every 180 days

  • Once you have successfully created your DS Logon, click on "Upgrade To Premium Account" to upgrade your account to Premium Access to view your health information.

  • Active duty military and families will need to keep your TRICARE Online accounts. When you PCS from Joint Base Lewis-McChord, your new duty station's military hospital or clinic may not be using MHS GENESIS.

  • For assistance with DS LOGON issues, contact the DMDC/DEERS Support office at (800) 538-9552

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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