New Patients

Welcome New Patients!

Whether you and your family are just arriving to your new assignment here in the Pacific Northwest or are coming home to Madigan Army Medical Center from local civilian care, we are pleased you and your family are becoming our valued patients in one of our Patient Centered Medical Home primary care clinics.

When it comes to the health and wellness of you and your family, Madigan wants to be your preferred choice for all your health care needs.

As a Madigan patient, we will provide you and your family a full range of comprehensive, safe, quality care as an engaged and empowered member of your health care team in a Patient Centered Medical Home environment promoting and improving your health and wellness.

As a valued patient, you will enjoy:

  • A multi-disciplinary team approach to your health care
  • Online access to medical appointments, medical records, test results, and prescription refills
  • Secure, online communication with your primary care provider and medical team
  • Same day appointments in your clinic or after hours in a local urgent care center
  • Access to specialty and sub-specialty care services in an accredited teaching hospital or within our extensive provider network
  • High patient satisfaction
  • No copayments for covered services.

If you choose to enroll into TRICARE Prime and live within a 30-minute drive to a Madigan primary care clinic, we will assign a Madigan primary care manager closest to your residence.

You may request a waiver, for medical reasons, to be assigned to a network primary care manager by downloading, completing, signing and printing the Waiver Request Form and:

Fax, at (253) 968-5005 (only monitored Monday-Friday; 7:30 a.m.- 4 p.m.)

Mail, to Madigan Army Medical Center, ATTN: MCHJ-CLC-T, 9040 Jackson Avenue, Tacoma, WA 98431-1100.

Bring, to Managed Care located on the 2nd floor on the East Corridor just off the Medical Mall by entering the Patient Advocacy Office hallway, doorway 2-57-C2 and giving the form to a TRICARE Beneficiary Counseling and Assistance Coordinator.

Most requests may be completed within 14 business days, and you will be notified by phone or email.

If you live more than 30 minutes away, but less than 100 miles from a Madigan primary care clinic, you also have the option of enrollment to Madigan. Please visit the Health Net Federal Services website to complete an enrollment form. You may also call Health Net Federal Services at (844) 866-9378 to enroll to a Madigan primary care clinic.

For questions, please call (253) 968-2837, and press option #3.

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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