Patient Assistance Center

Patient Assistance Center

Physical Address

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday-Friday 7:30 a.m. - 4:30 p.m.
Closed on Federal Holidays and Selected Training Holidays

Contact Information

Patient Advocacy: (253) 968-1145
MHS GENESIS Patient Portal: MHS GENESIS Patient Portal
TRICARE Operations: (253) 968-2837
Referral Coordination Center: (253) 968-1145, Option 5
Health Net Federal Services: (844) 866-9378


The Patient Assistance Center is located in Madigan Army Medical Center and can be reached by taking I-5 Exit 122 and turning onto Beaumont Avenue into the Medical Mall Purple Parking Lot. The Patient Assistance Center is located down the East Corridor on the second floor from the Medical Mall. Patient Advocates and Beneficiary Counselors are located in the Patient Assistance Center in room 2-57-C2 across from Provost Marshal.


Welcome to the Patient Assistance Center! Whether you have questions on your TRICARE benefit, need assistance with a medical bill from a provider in the community, or want to speak with someone about your care at Madigan, the Patient Assistance Center staff is here to help. Madigan has conveniently located Beneficiary Counseling and Assistance Coordinators (BCAC), a Debt Collection Assistance Officer, Patient Advocates, and Supplemental Care Coordinators for all of our patients in one convenient location.

The mission of Patient Advocates is to ensure our patients are satisfied with their medical care at Madigan and are treated with the utmost dignity and respect. Patient Advocates may assist a patient’s flow through the medical system, as well as enhance the relationship between the patient and the staff. Madigan’s Patient Advocates are here to ensure your concerns and suggestions are properly addressed. We are ready to assist you with any situation in which our hospital staff may not be able to provide immediate resolution. To visit us, please click on the Patient Advocacy page.

The mission of TRICARE Operations is to educate patient beneficiaries about their TRICARE medical and dental benefits and provide assistance with enrollment in a TRICARE health or dental plan or the TRICARE Plus program, concerns about TRICARE medical bills or network referrals and claims, assignment of a primary care manager, or any other concern related to TRICARE benefits.

Services provided include:

  • Patient Advocacy
  • Counseling on the TRICARE benefits
  • Assistance with Madigan and network referrals
  • TRICARE Prime Travel Benefit
  • Active Duty network referral assistance
  • Assistance with claims from network care (Supplemental Care)

Are you a new patient to Madigan? Click here.

For information on TRICARE Health Benefits, click here.

Referrals for Specialty Care click here.

Computer work stations are available in the Patient Assistance Center waiting room that are accessible with Common Access Card (CAC), plus a telephone available for:

  • Access to learn more about the TRICARE benefits (Medical, Dental and Pharmacy).
  • Phones to call or click on Health Net for enrollment and additional referral assistance.
  • Guard and Reserve Service Members will be able to start the process to sign up for TRICARE Reserve Select.

Feel free to call us with your concerns, suggestions and compliments. We strive to provide the best healthcare program to all beneficiaries and with your feedback; we will continuously seek better alternatives to provide these services. Your concerns are always important to us.

If you would like to voice your concerns, complaints or compliments, please click the ICE logo below.

Interactive Customer Evauluation

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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