Patient Advocacy Office

Patient Advocacy

Physical Address

Madigan Army Medical Center
2nd Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday-Friday 7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays and Selected Training Holidays

Contact Information

Front Desk: (253) 968-1145
Want to send us an e-mail:


Patient Advocates are located off the East Corridor of the 2nd floor of the Medical Mall in the Patient Assistance Center.


Madigan's Patient Advocates are the liaison between patients and staff. We promote teamwork to resolve the concerns of patients and their families and ensure the optimal delivery of health care.

If you would like to voice your concerns, complaints or compliments, click the ICE link:

Interactive Customer Evauluation

JOES Survey

Don't throw away your chance to make Madigan better.

Patients are our top priority at Madigan and we want to ensure that we provide you with a positive patient experience. Patient feedback has allowed us to update waiting rooms, add more staff members, extend hours in certain parts of the hospital and so much more!

The next time you receive a Joint Outpatient Experience Survey (JOES) in the mail, please respond online or by phone, and participate in making Madigan better.

Walk-in Services

All visits are on a walk-in basis.

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

Click the proceed button to continue to the website or click close to return to the previous page.