American Red Cross

American Red Cross at Madigan

Physical Address

Madigan Army Medical Center
First Floor, Hospital Tower
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Tuesday, Wednesday, and Thursday 10:00 a.m. - 3:00 p.m.
Closed on federal holidays and selected training holidays

Contact Information

Office: (253) 968-1055
On the web:


The Madigan Red Cross Office is in Madigan Army Medical Center and can be reached by taking Exit 122 off of I-5. The Red Cross Office is located in Room 1-28-03, on the first floor of the hospital tower, along the South Corridor, down a hallway between the Nutrition Clinic and the Case Management EFMP office. The Red Cross office is next to the Deployment Support IMD office.


The American Red Cross has been embedded at Fort Lewis since 1918 and at Madigan since 1944, serving the Pacific Northwest military community with selfless dedication and pride during times of war and peace.

Today, the Madigan Red Cross Office continues that proud tradition of supporting Joint Base Lewis McChord service members and their families helping the medical mission with volunteers and some education and training.

On average, there are approximately 200 Volunteers supporting Madigan at any given time donating more than 55,000 volunteer hours annually.

Volunteers serve in every clinic and department and assist with administrative and health care duties and even meet and greet patients at the information desks located at the hospital entrances. Daily, Volunteers can be seen throughout the hospital escorting patients to and from clinics. Inpatients appreciate the books and magazines delivered to their bedside by Volunteers and the Volunteers who work directly with the Chaplains office.

Red Cross Volunteers are an integral and valuable component of Madigan Army Medical Center. Based on your interest, time availability, and personal concerns, there are a number of opportunities for volunteering by using your job-related skills, acquiring new skills or simply doing something you enjoy.

Volunteer Positions Available

  • Information desk
  • Patient escort
  • Patient administration
  • Primary care and specialty clinics
  • Pediatrics
  • Variuos other volunteer opportunities

If you are interested in volunteering or wish to learn more, please call the Madigan Red Cross Office at 253-968-1055.

“The Heart of a Volunteer is not measured in size, but by the depth of commitment to make a difference in the lives of others.” - Clara Barton

Emergency Communication Services

When a military family experiences a crisis, the American Red Cross is there to help. Wherever their military service takes them, service members can rest assured that the Red Cross will deliver notification of an emergency such as the death or serious illness of an immediate family member, as well as the good news of the birth of a service member's child or grandchild.

Twenty-four hours a day, 365 days a year, the Red Cross relays urgent messages containing accurate, factual, complete and verified descriptions of the emergency to service members stationed anywhere in the world, including on ships at sea and at embassies and remote locations.

Even if the service member receives an email or phone call from home, Red Cross-verified information assists the member and his/her commanding officers with making a decision regarding emergency leave.

How to Contact the Red Cross for Assistance

The American Red Cross Emergency Communications Center is available to help 7 days a week, 24 hours a day, 365 days a year.

Call (877) 272-7337 (toll-free) if you are currently, or if you are calling about:

  • Anyone on active duty in the Army, Marines, Navy, Air Force or Coast Guard
  • An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces
  • An immediate family member or dependent of anyone in the above categories
  • A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States and any family residing with them at that location
  • A military retiree or the retiree’s spouse or widow(er)
  • A Cadet or midshipman at a service academy; ROTC cadet on orders for training
  • A Merchant Marine aboard a U.S. Naval Ship

When calling the Red Cross, be prepared to provide as much of the following information about the service member as is known:

  • Full legal name
  • Rank/rating
  • Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
  • Social Security number
  • Date of birth
  • Military unit address

This hyperlink does not constitute endorsement by the United States Department of Defense, the U.S. Army, or Madigan Army Medical Center of this web site, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense, the U.S. Army, and Madigan Army Medical Center do not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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