Patient Visitation Guidelines

Madigan Army Medical Center Visitor Guidelines during COVID-19

Visitor policies updated July 1, 2020

In our continuing effort to protect patients, staff, and community from the spread of COVID-19 while increasing the face to face services, Madigan has updated the visitation policy for the hospital and outlying clinics:

ALL patients in the hospital, emergency room and outlying clinics/appointments may have one ADULT visitor, subject to restrictions and exceptions as follows:

Screening

ALL patients, visitors and staff will be screened prior to entering the facility for any COVID-19 symptoms based on the Centers for Disease Control and Prevention (CDC) screening criteria.

Any visitor with COVID-19 symptoms or known exposure will not be permitted to enter the facility and will be routed for testing at the screening tent, located outside the facility, during normal operating hours.

After normal operating hours, those who screen positive for COVID-19 symptoms will be routed to the Emergency Room (ER) or be informed to return to the screening tent the following day.


Face Mask Required

Universal Masking/ Hand Hygiene

ALL patients, visitors, and staff (over the age of 2) are required to wear a mask at all times when entering the hospital, Emergency Room (ER), or outlying clinics. If you do not have your own mask or face covering, a mask will be provided for you as you enter the building. All visitors, patients, and staff will be required to perform hand hygiene with provided hand-sanitizer at the access points prior to entering the building.

Social Distancing

Social distancing has been proven to help slow the spread of COVID 19. Instructions and signage for areas like waiting rooms, and lounges are in place to ensure 6 feet of physical distance is maintained.

HOSPITAL (Inpatient) VISITOR RESTRICTIONS:

  • Visiting hours will be restricted to 8:00 am -7:00 pm.
  • No visitors under the age of 18 will be allowed
  • Visitors will be strongly encouraged to limit “in and out” of the facility during their visit.
  • No visitors will be allowed in rooms of patients who have tested positive for COVID-19 or who are being tested for COVID-19, except for pediatric or end of life/critically ill patients.

HOSPITAL (Inpatient) VISTOR EXCEPTIONS:

  • Labor and delivery (L&D), Postpartum, Neonatal Intensive Care Unit (NICU), Pediatric Intensive Care Unit (PICU), and inpatient Pediatric unit (4N) will be authorized two ADULT visitors during their stay. No more than two visitors a day, and no more than two visitors in the room at one time.
  • After delivery when the mother is transferred to the postpartum unit, only one ADULT visitor will be authorized to stay overnight. This second adult will be required to leave by 1900.
  • L&D, NICU, PICU, and 4N are not restricted to visiting hours.
  • Any L&D, postpartum, PICU, or inpatient Pediatric patient (4N) that has tested positive for COVID-19 or who is being tested for COVID-19, will be permitted only one ADULT visitor, and must remain in the patient room until discharge. If they leave the facility, they will not be permitted to return without an exception.
  • Any NICU patient who has tested positive for COVID-19 or who is being tested for COVID-19 will not be permitted visitors at this time.
  • End of Life/ Palliative Care/critically ill may have two ADULT visitors a day, and no more than two visitors in one room at a time. These visitors are not limited to visiting hours.
  • Further exceptions to this policy may be made on a case-by-case basis in concert with the multi-disciplinary care team at the discretion of the Attending Physician of Record.

ALL OUTPATIENT CLINICS, OUTPATIENT SURGERY AND PROCEUDRE RESTRICTIONS/ EXCEPTIONS:

  • Each patient is allowed one ADULT visitor during their outpatient clinic appointment.
  • Although visitation changes for ALL outpatient clinic appointments start June 16, 2020, Winder clinic will not start until June 22, 2020 when they resume normal operations.
  • One ADULT visitor will be permitted for outpatient Pediatric appointments. Siblings are not permitted without exception.
  • One ADULT visitor will be permitted for L&D triage (outpatient) examination. No children are permitted.
  • Each adult patient undergoing surgery or is allowed one ADULT visitor during their care and must follow visiting hours.
  • Pediatric surgical patients are allowed two ADULT visitors during their care. These visitors are not limited to visiting hours.
  • Ancillary clinics to include Radiology and Laboratory are not permitting visitors at this time due to limited waiting space. Pediatric patients and those with physical limitations will be allowed one ADULT visitor.
  • UPDATE: Centering Pregnancy appointments are not permitting visitors at this time due to limited meeting space.
  • UPDATE: Nutrition Care group appointments are not permitting visitors as this time due to limited meeting space.
  • UPDATE: Any other patients attending group appointments should speak with their specific clinic to inquire about further visitation restrictions due to limited meeting space.
  • Further exceptions to this policy may be made on a case-by-case basis in concert with the multi-disciplinary care team at the discretion of the Attending Physician of Record.

EMERGENCY ROOM (ER) SERVICES RESTRICTIONS/ EXCEPTIONS

  • Each patient is allowed one ADULT visitor during their ER visit. All visitors of non-acute ER patients who wish to remain in the waiting areas will be asked to wait in their car to ensure social distancing.
  • Each pediatric patient receiving care in the ER is allowed two ADULT visitors.
  • No visitors will be allowed in rooms of patients who have tested positive for COVID-19 or who are being tested for COVID-19, except for Pediatric or end of life/critically ill patients.
  • Further exceptions to this policy may be made on a case-by-case basis in concert with the multi-disciplinary care team at the discretion of the Attending Physician of Record.

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