Patient Visitation Guidelines

In our continuing effort to hamper the spread of COVID-19, effective Wednesday March 25, 2020, Madigan has further updated its visitation policy for the hospital and our outlying clinics:

Madigan is moving to a no visitor policy. There will be very few exceptions. Patients, visitors and staff will be screened prior to entering the facility for any COVID-19 symptoms based on the Centers for Disease Control and Prevention (CDC) screening criteria. Inpatient visitation at the hospital will be restricted from 8:00a.m. - 7:00p.m., 7 days-a-week.

Staff will ask visitors to start packing up their items for exit around 6:30p.m., to ensure they can exit no later than 7:00p.m. through designated Madigan exits. Visitors should use the most direct routes when traveling to their destination and exiting the facility.

Visitors under the age of 18 or over the age of 60 will not be permitted.

Mandatory Face Coverings For All Visitors, Staff And Patients: Effective Monday, May 11, 2020, all staff members, patients and visitors (except for children two years old and younger) are required to wear protective facial coverings while in the MTF, to help preserve the health and safety of our staff, patients and visitors. The intent of a cloth face covering is to serve as a barrier to minimize expression of respiratory droplets or aerosols in an effort to slow the spread of the virus.

Limited entry points: We want Madigan’s patients to be aware, the following entrances are the only points of access to enter the facility at this time: The Main Hospital Tower entrance at the flag pole is accessible 7 days-a-week from 6:00a.m. – 7:00p.m., the Main Medical Mall entrance (near the Main Outpatient Pharmacy) is accessible Monday-Friday, 6:00a.m. – 5:00p.m., and the Southwest entrance is open 24/7. Please note, patients seeking emergency medical treatment in Madigan’s Emergency room can still directly access our emergency room.


  • Patients admitted to Labor and Delivery (L&D) may have one adult partner present throughout their stay until discharge. Patients needing to be seen in Labor and delivery triage are encouraged to call 253-968-1535 prior to arrival.
  • The Neonatal Intensive Care Unit (NICU) will allow 1 parent in the unit once a day at this time.
  • Pediatric patients under age 18 may have one parent or guardian at a time. Parents that need and exception to this policy must speak with their healthcare provider ahead of time to be escorted into the facility.
  • Patients with disruptive behavior for whom a family member is key are limited to one visitor (5 North or Pediatrics/4 North).
  • Visitors of patients who are at the end-of-life may will be met at the door and escorted to the patient’s room.
  • Patients undergoing an emergency surgery or procedure, may have one visitor who must leave the hospital as soon as possible after the surgery/procedure.


  • Patients who have an appointment in an outpatient clinic, laboratory, or radiology needing physical or medical assistance may have one person assisting them to and from the appointment.

Emergency Room visitation:

Visitors of patients in the Emergency Room must follow the guidance from the Emergency Room staff. Madigan’s Provost Marshal’s Office will be notified of anyone not following the rules for visitation.

This is a dynamic and rapidly evolving situation that can change at any time based on the new cases of COVID-19 in our area, there may be more modifications to the visitation policy further based on new developments moving forward. We will be sure to keep you updated on any changes. Madigan is proactively enacting these preventive measures to ensure the safety of our patients, staff, and the entire JBLM community. Thank you for your patience, understanding and compliance. Care with Compassion.

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